Help

Forgot your password? Click here to have it emailed to you.
(Please do not create a new account.)

24/7 Phone Support: Password or Test Score Resets

Please call our 24/7 service if you need immediate assistance with a password or test score reset: 888-315-4ELM (4356), option 1.

Chat & Email: Registration Assistance or Technical Support

Our team of knowledgeable, friendly ELM Support customer service representatives are readily available to you through chat and email Monday-Friday, 9am-5pm ET. Our email team responds to all inquiries within 24 hours (usually much less), 365 days per year.

 

 

Click here to send us an email.

Phone Support: General Help or Technical Support

If you require technical assistance or have specific questions unrelated to your password or test score reset, please call 888-315-4ELM (4356), option 2 to speak with an ELM Support team member. We are available 9-5, M-F to assist with more complex techinical questions.

Please consider sending an email in lieu of calling if you require registration instructions or login information; this will allow us to provide you with detailed instructions and clickable links.

 

Self-Help Topics Reference List

· ELM Support
· Hardware/Software Requirements
· Course Instructions
· Privacy Statement

· Forgotten Password or Username
· Problems Logging In...
· Changing "cookie" Settings...
· Error Message: "You are not logged in or your session has expired..."
· Problems Signing Up...
· Need a Registration Code?...
· Can't view/print CME...
· Completed Tests Under 2 Course IDs...
· Completed Unit But Didn't Receive Credit...
· Incorrect Profile Information...
· Failed Both the Unit Post Test and the Supplemental Test...
· Failed A Unit Post Test and There is No Supplement...

ELM Support
If you are having technical problems accessing the course or you cannot find the answer to your question below, please contact ELM Support.

Hardware/Software Requirements
The ELM courses are optimized for computers running Microsoft XP or Mac OS X. The following are ELM-tested browsers:

  • IE 6.x or greater (Windows only)
  • Firefox 2.x (Windows or Mac)
  • Safari 3.x (on Mac only)

The browser should have the default configuration. If you have altered your browser's configuration, you must at least ensure that it accepts "cookies" and has JavaScript enabled. AOL is not a supported browser.

Forgotten Password or Username
If you have forgotten your password, please call us at 888-315-4ELM (4356), ext. 1 or click here to have it emailed to your email address on record. If this does not solve your problem, please contact ELM Support. Please do not create a new account if you have already created one, doing so will prompt you to re-start the course.

Problems Logging In...
If you are re-entering the course, make sure to enter your login information under "Returning Users." Usually, login problems occur because of a mismatched username or password. Both of these fields are case sensitive.

Changing Privacy Settings...
If you are trying to enter the course, but are getting an error message that says, "You are not logged in, or your session expired due to inactivity. Please log in." it is likely that you need to change your computer's settings. In order for us to deliver the right coursework to you, your computer must accept "cookies." To change this, please open a browser (Internet Explorer or Netscape Navigator) window:

If you are using Internet Explorer:
1. Click on the "Tools" menu at the top, and select "Internet Options..."
2. This will open a window with a number of tabs. Click on the tab that says, "Privacy"
3. Set the privacy level to "Low" (my guess is it is on Medium or High)

If you are using Netscape Navigator:
1. Click on the "Edit" menu at the top, and select "Preferences"
2. You will see a number of categories on the left side of a window that opens. Double click on "Privacy & Security"
3. Now click on "Cookies" below "Privacy & Security"
4. Click on the option to "Enable all Cookies"

Problems Signing Up...
If you are having trouble signing up, verify with your course administrator that you are using the proper sign up URL (this differs for each group). If you continue to experience problems please contact ELM Support.

Need a Registration Code?...
Please make sure that the address you are using to access the course, matches the address you were provided with, often times the problem is caused by the addition of a "www" to the address. The course website address DOES NOT contain a "www". If you would like to attend the courses and are not affiliated with a hospital, please contact info@elmexchange.com to obtain pricing information.

Can't view/print CME...
View the CME section of the course guide to see if your group participates in the CME program and if so for which units.

Completed Tests Under 2 Usernames...
If you are having trouble logging in, please do not create a new Account, instead, please contact ELM Support. If you do happen to complete tests under 2 different usernames, please contact ELM Support to merge your scores. You should not have to retake any tests.

Completed Unit But Didn't Receive Credit...
You will receive credit as soon as you complete the post test for any given unit. At that point, you are given a score which is recorded and made available to your course administrators. Remember to finish your post test in the allotted time frame as indicated on your test.

Incorrect Profile Information...
If you made an error in completing your profile information, please contact ELM Support as outlined above so we can correct your Account.

Failed Both the Unit Post Test and the Supplemental Test...
If you failed both a unit and its supplemental work, please contact your course administrator or ELM Support to arrange for a retake.

Failed A Unit Post Test and There is No Supplement...
If you failed a unit that has no supplemental work, please contact your course administrator or ELM Support to arrange for a retake.